What is MyCoach?
MY COACH is the essential educational program with Kathy serving as a mentor for everyone who manages, leases, or maintains apartment properties, or who supervises apartment portfolios. The program equips industry professionals with the necessary skills to excel at apartment sites and central offices. MY COACH uses a platform that blends videos with PowerPoint to deliver training directly to participants’ desktops, tablets, and mobile devices, supplemented with homework and comprehension assignments. MY COACH is available anytime, anywhere. During our long history, the program, has proven to increase NOI and leasing success while decreasing collections, resident and employee turnover and property expenses.
The MY COACH library provides training on such topics as “Developing and perfecting leasing skills” and “Handling marketing and resident retention challenges,” which are must-haves for leasing agents and marketing pros, and extends to developing numerous professional skillsets, with legal instruction (fair housing, sexual harassment, hoarding, and others); hiring and coaching techniques, time management, building self-esteem; effective communication skills; emotional intelligence; and much, much more.
The segments are short – 10 to 15 minutes. Kathy calls our participants monthly and communicates via e-mails to keep them engaged and on a positive learning track. Viewing and assignment completion is reported to supervisors monthly – and we track and report each participant’s involvement so that we can encourage them personally to continue their progress.